Frequently Asked Questions
About shipping and payment
How much is the shipping?
We provide free shipping in Europe from 50€ of purchase. Under 50€ the cost of shipping is 15€. For all other countries the cost of shipping is fixed at 25€. Therefore we recommand ordering in bulk instead of severals, to save money.
Do you ship to my country?
We ship everywhere in the world.
Which payment methods are accepted on your site?
We accept Visa, MasterCard and bank transfer. We do not accept cheques.
How will I know if my order has been received?
An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your purchase!
When can I expect my order?
All orders are shipped within 1-3 business days. Shipping within Europe usually takes 7 to 10 days. International shipping times may vary between 2-4 weeks.
What is CBD?
Cannabidiol (CBD), is a cannabinoide found in the cannabis plant and which is known for its therapeuthic uses. Its molecular configuartion is similar to the THC one, but unlike the latter, CBD does not contain psychotropic effects, therefore it doesn’t cause any intoxication effect, dizziness or euphoria. Those are the characteristics assigned to THC and in a more common way, recreative use. For futher information
What is CBD oil?
CBD oil is the extraction made from the cannabis plant. To obtain CBD oil, we simply use a cannabis plant with low concentration of THC a high concentration of CBD.
What is the difference between hemp oil and CBD oil?
Hemp produces a seed which is consumed all around the world as a beneficial and nutritive food. Those seeds have a full protein profil with high rates of calcium, iron, zinc, magnesium and many fibers. CAREFUL, it is important to clarify misunderstandings ; hemp oil is used in culinary preparations and does not contain any CBD or other cannabinoides, contrary to its cousin cannabis which is a medicinal panacea brim with alot of cannabinoids like CBD, of which the extraction is made from.
Is CBD oil legal?
CBD oil or other hemp products are considered to be food-based. As such, there are no restrictions on the production, sale and consumption of hemp oil. It is legal in most countries in the world as long is it contains low or in some countries untraceable concentration of the molecule THC. For exemple in France, it is complettly legal as long as the THC concentration is under 0.2%.
Can CBD make me high?
No, even if CBD affects everyone differently, it is a non-psychoactive cannaboid, so it will not make the consumer high. Instead, it will help maintain a calmer and cleaner mind while also maintaining an active lifestyle.
Will I test positive for Cannabis if i use CBD?
Drug test screens are made to trace THC (delta9-tetrahydrocannabinol). Legal extracts like oil, cosmetics etc. does not contain enough THC to be detected by test screens even if the consumer is a daily user. Neither private labratories nor public authorities have established the legal limit of THC to 0, this would cause too many false positif results. How ever, you should know that some studies have shown that eating foods containing hemp (seeds, oil, etc.) can cause positive results for THC, so do not hesitate to talk with whomever may be testing you for THC.
Can cannabis cause allergic reactions?
Some people can developpe allergic reactions to CBD oil. As for pollen from trees, marijuana has pollen that can cause allergic reactions for some people, but both are not necessarily related. That’s why we recommand to start with small doses. This explain why it is so important to chose a high quality and reliable product. For example, a plant cultivated with pesticides could cause allergic reactions due to chemical substance. Also, the way of consuming cannabis can be a trigger to allergic reactions, when we smoke it, the heat and the burning changes the molecule’s composition of the plant which can affect its state, those modifications can also cause allergic reactions.
Are Alpha-CAT products safe?
At Alpha-CAT we guarantee very high quality products, 100 % organic and certified vegan, without harmful additives or artificial chemical preservatives. Our research department define and categorize plants and cannabis products according to their medical values and create quality production standards for consistent, stable and effective medical cannabis products. We want to help doctors to prescribe the most suitable treatment for their patients’ conditions. For futher information
What is the endocannabinoide system?
The endocannabinoid system is where cannabis takes action in the human body. This system would be at the origin of homeostasis, the processus that ensures the essential body functions and which is made of a combination between cellular receptors and molecules located in our body. This mechanism affects the essential body functions as : hunger, appetite, digestion, pain, energy, sleep, motor functions, reproductive functions, pleasure and control of the body’s temperature. When the system is failing, some of those functions can ba badly affected. There are at least two cannabinoid receptors in the main human body : CB1 and CB 2. CB1 receptors are mainly localized in the brain and the central nervous system, with CB2 receptors primarily in the immune system. Moreover, we also found endogenous cannabinoids in human beings (anandamine) which, like cannabinoids from cannabis, hook on to the receptors. The interaction of cannabinoid with these receptors found in the human body stimulates reactions which causes effects such as pain relief, muscle relaxation, anti-emetic and anti-inflammatory properties. For futher information
How can I work for Alpha-CAT?
As a fast growing company in Europe today, we're always on the look out for new and incredible people. Our continued expansion in international markets means that our team is growing fast. If you're the kind of person who likes to change big things, then we may have to talk, please send us an email explaining how!