Frequently Asked Questions

How much is shipping?
Alpha-CAT offers a worldwide shipping, cost depends on location.
Do you ship to my country?
We ship everywhere in the world
Why is shipping so expensive?
We only use TNT 48h Express delivery for now. We are still looking to reduce our shipping costs.
The best way to save money is to order multiple items.
Can I track my delivery?
Sure! We provide a simple method to help you track your shipment's status : "Track your order".
What credit cards are accepted on your site?
We accept Visa and MasterCard with Paypal and bank transfer. We do not accept cheques.
How will I know if my order has been received?
An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your purchase!
When can I expect my order?
All orders are shipped within 1-3 business days. Shipping within Europe usually takes 7 to 10 days. International shipping times may vary between 2-4 weeks.
Are there any International duty fees?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
How can I work for Alpha-CAT?
As a fast growing company in Europe today, we're always on the look out for new and incredible people. Our continued expansion in international markets means that our team is growing fast.
If you're the kind of person who likes to change big things, then we may have to talk, please send us an email explaining how!
I have more questions
Consult our page Resources and please contact us if you have any questions!

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